Dorothy Molencupp - QA IT professional with diverse experience in many aspects of the software life cycle.
SUMMARY
Over twenty years as an IT professional with diverse experience in many aspects of the software life cycle. This includes quality assurance, quality control, tool assessment through implementation, process design through implementation and all types of testing.
Expert in all Mercury; now HP automation tools with over ten years of software automation (design to delivery) using Quality Center, QTP, BPT, WinRunner and LoadRunner. Extensive manual testing, often referred to as Validation Testing, in:, Ad-hoc, Compatibility, Component, Conversion, Database, Domain, End-to-End, Functional/Non-Functional, GUI, Interface, Integration, Install\Un-install, Localization, Load (Stress, Volume, Performance), Negative, Operational Readiness, Reliability, Regression, Requirements Validation, Security, Smoke, Scenario, Scalability, Storage, Structural, System, Unit, User Acceptance, Usability, Vulnerability, and Work-Flow Testing.
Excellent analytical and business analyst skills; often referred to as Verification, Testing, including but not limited to reviewing, testing, performing Gap analysis. Develop comprehensive and document/write Test Cases, Test Strategies, Test Procedures, automated Test Scripts, Test Plans and Master Test Plans from development documents including, but not limited to: both functional requirements (Functional Specification Document) and non-function (Business Requirements Document); system design (Technical Design Document), Significant experience providing test reports from scratch or using the reporting tools in HP Quality Center, conduct status call to review test progress, document and management writing defects, reporting on and following through to conclusion each effect. Reporting on testing progress through-out the testing phase.
Experienced with Agile, Scrum, Extreme Programming, Object Oriented and Waterfall development methodologies. Fluent with Black-Box, White-Box, Grey Box, Object Oriented Testing Methods and generally use the FLOOT (Full Life Cycle Object Orient Testing) methodology or some form of it on most testing projects.
PROJECT / EMPLOYMENT HISTORY
MetLife Insurance Co. (11/09 – 06/11) Sr. Quality Assurance / Quality Control Consultant
Responsibilities are for the creation of process and procedures for the testing organization. Focus is on creating training classes and presenting them over the web and in smaller classrooms. Facilitated and participated in working sessions of tools, templates, process, procedures and best practices. Activities Included but not limited to requirements, trace-ability, test planning, test case writing and automated testing across all lines of business. Implementation of automation using QTP allowed us to take the regression testing of our largest application from 5-7 days to 3 days. Load testing using LoadRunner and add-ins as needed. Updated HP Quality Center to 10.0 (Linux and Oracle) and helped migrate all the databases and the users to the new release. Responsible for all the HP tools in the Irving office.
RCG Consulting (08/06 – 11/09) Quality Assurance Process Specialist – Consultant (PepsiCo and JCPenney)
Responsibilities are for the creation of process and procedures for the testing organization. Focus is on creating training classes, brownbag presentations, templates and checklists. Facilitated and participated in working sessions of tools, templates, process, procedures and best practices. Created a process (with accompanying documentation) for the following: Test Lessons Learned Process, Technical Review and Inspection Process (TRIP inspections and walkthroughs), Test Case Development Best Practices (Quality Center) and Tools Integration Best Practices (CaliberRM, StarTeam & Quality Center). Updated process and procedures for the following: Non-Functional Requirements (CaliberRM & Quality Center), Operation Readiness Testing, Test Design, Testing Foundations, and Quality Center Best Practices including defect flow diagrams and swim lanes. Performed gap analysis and revised artifacts as needed to comply with CMMI (Capability Maturity Model Integration) and ITIL (Information Technology Infrastructure Library) definitions, process and procedures. Organization is attempting CMMI 3. Working on integration of a hybrid of SAP and i2 for: CRM, OTC, ISCP, P2P and manufacturing utilizing both the BTP and RICEF processes.
Benefit Mall (01/06-8/06) Quality Assurance Lead – Consultant
Worked on delivery of a new enterprise, web-based health insurance sales and billing administration system. This product was created by an external software development team and required test expertise from outside of the organization to deliver the product on-time, within budget and with a high level of quality. Responsibilities included, but not limited to the development and implementation of a regression testing methodology, establish an approach and schedule for release(s) and leading a small testing team accordingly. Activities included, but were not limited to writing test cases and then testing of new requirements, change requests and defect fixes. Deliverables were a trace-ability matrix, test pans, test scenarios and detailed test cases. Lead effort while participating in test execution, defect management and reporting of results to development and project management. Created trouble tickets for defects, change requests and enhancements as required. Worked with development and project\product management to find a resolution, complete validation and ensure proper migration to production. Technical: Microsoft .NET, Oracle, SharePoint & Tracker.
Brinks Inc. (02/2004 to 05/2005) Quality Assurance Manager – Employee
Responsibilities included but not limited to development and implementation of QA methods procedures and best practices (Including TestDirector, QTP, WinRunner and LoadRunner). Writing manual test cases, scripting and custom feature writing those test cases. Activities Included but not limited to requirements, trace-ability, test planning, test case writing and automated testing across all lines of business. Implementation of automation using QTP allowed us to take the regression testing of our largest application from 5-10 days to 2 days. Load testing using LoadRunner and add-ins as needed. Also managed the offshore development and testing groups. Technical: Microsoft .NET, Oracle, SAP, PeopleSoft, wireless technology and Mercury tools.
Network Associates (12/2001 to 12/2003) Sr. Quality Assurance – Employee
Responsibilities included but not limited to development and implementation of QA methods and practices (Including TestDirector 7.6, WinRunner (including a great deal of scripting and custom feature writing) QTP 7.6 and LoadRunner 8.0). Created and implemented an SDLC (Software Life-Cycle Development) with clearly identified deliverables for Sniffer Business Unit. Process included instructions with attached forms and templates for high level artifacts used during a typical lifecycle. Traveled all over to train employees, held classes and facilitate kick-off meetings for engineering, explained various methods of test case uses and how to write effective test cases and defects. Helped open the Bangalore office and establish engineering and QA procedures in that office. Inspection with verification and validation of code, enhancements and defect fixes prior to release. I participated on several start up projects and a few core existing products. Technical: Microsoft .NET, Oracle, SAP, C++, Sniffer, UNIX, wireless technology and Mercury tools.
i2 Technologies (12/1999 to 11/2001) Sr. Quality Assurance & Release Management – Employee
Implemented an automation process using WinRunner (scripting and custom feature writing), LoadRunner and TestDirector. Development and maintenance of detailed test cases and tests plans to ensure the accuracy of software. Established benchmarks for product efficiency of operating and user interface response times. Creation of test cases, test data and testing stubs as needed. Documented installation and configuration of software. Responded to inquiries from external users, internal technical resources and sales people regarding product features. Managed a staff of consultants and employees. Created and implemented a condensed maintenance methodology for testing team. Core focus was to document requirements, design, build and implement the automation framework. Technical: Microsoft .NET, Oracle, mixed technology and Mercury tools.
Software Quality Partners (09/1997 to 12/1999)
Project & Engagement Management: Helped rebuild project and move from New York, NY to Dallas, TX. Built a cross functional team with both employees and consultants, improved process via project plan and load leveling as well as implementing process, reporting and automation. Analyzed, designed, executed and then reporting of load, stress and performance tests of an enterprise web application program.
SQP was engaged for the development and implementation, QA methods and practices in one line of business. This includes test planning, test case writing and automation testing. Implemented an automation process using WinRunner (including a great deal of scripting and custom feature writing), QTP and TestDirector in one department and then documented the framework so that it could be deployed. Created an intranet website for status reporting. Created a testing methodology for software quality assurance, prior to creating any test scripts. Wrote requirements, designed, scripted, tested and implemented an automation framework.
Implemented an automation process using WinRunner, LoadRunner and TestDirector for a multi-level marketing company. We were responsible for the testing, verification and validation of an international order entry system. Responsible for the validation of the business processes against use cases and sequence diagrams. Created regression, load and stress test plans. Automated test scripts and created test suites for execution. After automated test suites were executed, the results were emailed to interested parties and defects opened in TestDirector.
Acted as Quality Assurance Manager for UAT (user acceptance testing). The telecommunications deregulation enabled GTE to create a start up to bundle their products with other telecommunications companies’ products. In order to make this possible, one large application was created that interfaced with several other telecommunications companies applications used for provisioning and delivery. Managed a staff of consultants and employees. Created the test cases, test plans and reported to management on code coverage and testing progress through the user acceptance process.
CLEARSYSTEMS INC. (08/1996 to 09/1997) – Employee
Motel 6 (06/1992 to 08/1996) Business Analyst / Re-Engineering Consultant
Completed the RFP, lead the interviews and served on the team that made the final selection for the Help Desk, Purchasing Department and Accounting Departments. Did the requirements gathering, wrote test cases, quality Budgeting Software. Created test plans, generated and executed detailed test cases. Performed data validation and produced technical documentation for end users.
Dr Pepper / Seven Up (10/1986 to 06/1992) Associate Manager of Marketing Administration – Employee
Designed, created and maintained several databases with front end data entry screens to track coupon offers and marketing expenditures. Reported to management on budget verses expenditures. The tools used were FoxPro and Lotus 123. Wrote test cases and tested the releases each mother, Reported to several levels of management on the results. Participated in the design of mainframe changes affecting the Marketing Departments and then verified the results of any code changes. Lead role in standardizing testing procedures. Responsibilities included testing programs from specifications and requirements. Identified issues and documented defects and inconsistencies as required in both software and documentation.
EDUCATION
Bachelors of Science in Business Management from LeTourneau University- Longview, Texas in December of 1993
Associates Degree in Applied Arts & Sciences in Information Systems from East field College- Mesquite, Texas in May of 1991
Associates Degree in Applied Arts & Sciences in Business Systems from East field College- Mesquite, Texas in May of 1989
CONTINUING EDUCATION
HP – Business Process Testing Advanced for Automation Engineers (BPT) - Completed in 2009
HP – Business Process Testing (BPT) - Completed in 2009
HP – Quality Center Installation, Upgrade & Management - Completed in 2009
HP – Quality Center - System Administration - Completed in 2009
HP – Quality Center - System Administration for PC - Completed in 2009
Mercury Interactive - TestSuite (now HP Quality Center) - Completed in 1997
Mercury Interactive - WinRunner (now HP product but not supported) - Completed in 1998
Mercury Interactive - QuickTest Professional (now HP QTP) - Completed in 2009
Mercury Interactive - LoadRunner (now HP LoadRunner) - Completed in 1999
Mercury Interactive - XRunner) - Completed in 1998
Mercury Interactive Consultant Certification - Completed in 2005
ESI – PMP Exam Practice and Study Guide (class to for PMP Exam) - Completed in 2010
Dale Carnegie – Certificate in Leadership - Completed in 2009
Dale Carnegie – Certificate in Management - Completed in 2009
Dale Carnegie – Presentation Effectiveness - Completed in 2008
Dale Carnegie – Process Improvement - Completed in 2008
Global Knowledge – IT Project Management - Completed in 2008
Global Knowledge – Project Management Essentials - Completed in 2008
Global Knowledge – Requirements Development and Management - Completed in 2007
Keane Productivity Management Training - Completed in 2004
DDI – Essentials of Leadership Development - Completed in 2005
DDI – The 7 Habits of Highly Effective People - Completed in 2009
AMA – How to Supervise & Motivate People - Completed in 2006
AMA – How to be a Better Buyer - Completed in 1992
AMA – Myers-Briggs Types & Interpersonal Relationships - Completed in 2002
AMA – Quality Assurance Best Practices - Completed in 2000
AMA – Essentials of Excellent Customer Service - Completed in 1992
PC Learning Center – Intermediate Lotus 123 - Completed in 1990
PC Learning Center – Advanced Lotus 123 - Completed in 1990
ExecuTrain – Cognos PowerPlay for Users - Completed in 1996
ExecuTrain – Advanced MS Word, Excel, PowerPoint, Project - Completed in 1996
ExecuTrain – Access 2.0 for Windows - Completed in 1996
ExecuTrain – MS Visual Basic 4.0 & Application Development using MS Access 2.0
PROFESSIONAL ASSOCIATIONS
Women in Technology (WIT)
National Help Desk Institute )HDI)
HP Users Group (was DFWMUG)
Institute of Electrical and Electronics Engineers (IEEE)
American Society for Quality (ASQ)
Software Process Improvement Network (SPIN)
American Society for Engineering Education (ASEE)